Shipping policy

We currently dispatch Vitalight orders from our distribution centre in Ireland. We deliver to customers in Ireland, Germany, France and Spain.

1. Shipping Rates

  • Ireland: Free delivery on orders over €50

  • Germany, France and Spain: €14.95

Some products may include delivery as part of the advertised price. The applicable delivery charge will always be displayed at checkout before payment.

2. Dispatch and Delivery Times

We aim to dispatch orders on the next working day. During particularly busy periods, order processing may take up to two working days.

Once dispatched, delivery normally takes a further 1 to 2 working days.

Please allow approximately 2 to 4 working days from placing your order to receiving it. These estimates exclude weekends and public holidays.

Delivery times are estimates rather than guarantees and may occasionally be affected by circumstances outside our reasonable control.

3. Shipping Confirmation and Tracking

You will receive an order confirmation by email after placing your order.

Orders are normally sent using a tracked delivery service. Tracking information will be emailed to you once it has been supplied by the delivery partner.

Tracking may not become active until the parcel has been collected and scanned by the delivery provider.

If you have not received your tracking information or have a question about your delivery, please contact info@vitalight.eu.

4. Delivery Partners

Deliveries are managed through our trusted logistics and delivery partners.

The delivery partner used may vary according to the destination, parcel size and service availability.

5. Delivery Addresses and Uncollected Parcels

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us as soon as possible if you notice an error in your delivery details. We cannot guarantee that an address can be changed after an order has been dispatched.

If a parcel is returned to us because the address supplied was incorrect, delivery was refused or the parcel was not collected, an additional delivery charge may apply before it can be sent again.

6. Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery period, please check the tracking information before contacting us.

If the tracking has not updated or the parcel appears to be delayed, email info@vitalight.eu and we will investigate with the delivery partner.

Vitalight is not responsible for delays caused by circumstances outside our reasonable control, including courier disruption, severe weather, transport interruption or other exceptional events. This does not affect your statutory consumer rights.

7. Damaged Parcels

Please inspect your parcel when it arrives.

If the parcel or product appears to have been damaged during delivery, contact info@vitalight.eu as soon as possible. Please include your order number and clear photographs of the packaging and product so that we can resolve the issue promptly.

8. Risk and Policy Updates

Responsibility for the goods passes to you when the order is delivered to you or to a person nominated by you to receive it.

We may update this shipping policy when our delivery services, charges or available destinations change. Any changes will apply to orders placed after the updated policy has been published.