Privacy and Cookie Policy

Last updated: 17 September 2026

This Privacy and Cookie Policy explains how Vitalight collects, uses and protects your personal data when you visit our website, place an order, contact us or otherwise interact with our services.

1. Who We Are

Vitalight is the trading name of:

Jacaranda Consulting Limited
Spiddal, Co. Galway
Ireland

Company registration number: 600730
VAT number: 3487826DH
Email: info@vitalight.eu
Phone: +353 83 018 4833

Jacaranda Consulting Limited, trading as Vitalight, is the data controller responsible for the personal data described in this policy.

Our online store is hosted by Shopify, which processes certain personal data to provide and operate the ecommerce platform.

2. Personal Data We Collect

Depending on how you interact with Vitalight, we may collect:

• Your name, email address, telephone number and postal address

• Billing and delivery information

• Order details, purchase history, returns and refunds

• Account login details and account preferences

• Messages, enquiries and customer-support communications

• Marketing preferences

• Technical information such as your IP address, browser, device, operating system and session information

• Website activity, such as pages viewed, products selected and interactions with the website

• Cookie identifiers and advertising information, where you have consented to non-essential cookies

Payments are processed by third-party payment providers. Vitalight does not normally receive or store your complete payment-card number. We may receive limited payment information, such as the payment method, transaction status and the final digits of the card.

Please do not send us medical records, diagnoses or other sensitive health information through the website, email, chat or contact forms.

3. How We Collect Your Data

We collect personal data:

• Directly from you when you place an order, create an account, contact us, subscribe to marketing or request support

• Automatically through the website, cookies and similar technologies

• From Shopify and the service providers involved in processing your order

• From payment, delivery, marketing, analytics and advertising providers

• From publicly available sources where appropriate and lawful

4. How We Use Your Data

We may use your personal data to:

• Process payments and fulfil orders

• Arrange delivery and provide tracking information

• Manage returns, refunds, repairs and customer support

• Create and administer customer accounts

• Respond to enquiries and provide product guidance

• Detect fraud, misuse and security threats

• Maintain and improve our website and services

• Measure website performance

• Send marketing communications where you have consented or where otherwise permitted by law

• Measure and personalise advertising where you have consented to advertising cookies

• Maintain accounting, tax and business records

• Comply with legal and regulatory obligations

• Establish, exercise or defend legal claims

5. Our Lawful Bases

We process personal data only where we have a lawful basis.

Contract

We process information needed to accept payment, fulfil your order, arrange delivery, manage returns and provide customer service.

Legal obligation

We process and retain certain information to comply with tax, accounting, consumer-protection and other legal requirements.

Legitimate interests

We may process information where reasonably necessary to operate and protect our business, prevent fraud, secure the website, respond to enquiries and improve our services.

We consider the effect on your rights before relying on legitimate interests.

Consent

We rely on consent for non-essential cookies and for certain marketing or advertising activities. You can withdraw your consent at any time.

Withdrawing consent does not affect processing that took place before consent was withdrawn.

6. Who We Share Data With

We may share relevant personal data with:

• Shopify and providers that support the operation of our online store

• Payment processors and financial institutions

• Warehousing, logistics, postal and delivery providers

• Website hosting, information technology and security providers

• Customer-support and communication providers

• Email-marketing providers

• Analytics and advertising providers, where the required consent has been provided

• Accountants, legal advisers, insurers and other professional advisers

• Regulators, law-enforcement bodies, courts or public authorities where required by law

• A purchaser, investor or adviser involved in a potential sale, restructuring or transfer of the business

Service providers may use personal data only for the services they provide to us, subject to their contractual and legal obligations. Some providers, including Shopify, may also process certain information for their own stated purposes.

We do not sell personal data.

7. Cookies and Similar Technologies

Cookies are small files placed on your device when you visit a website. We use cookies and similar technologies to operate the store and understand how visitors use it.

Essential Cookies

Essential cookies are required for functions such as:

• Shopping-cart operation

• Checkout and payment

• Account login

• Website security

• Remembering privacy choices

These cookies are necessary for the website to function and do not require consent.

Preference Cookies

Preference cookies remember choices such as region, language or display settings. Where required by law, these cookies are used only after you provide consent.

Analytics Cookies

Analytics cookies help us understand how visitors use the website and how the website performs. These cookies are activated only after you provide consent.

Advertising Cookies

Advertising cookies may be used to measure campaigns, limit repeated advertisements and show more relevant advertising. These cookies are activated only after you provide consent.

You can accept, reject or adjust non-essential cookies through the cookie-preference tool available on our website. You can return to the tool to change or withdraw your consent at any time.

You can also restrict cookies through your browser settings. Blocking essential cookies may prevent parts of the website, including the basket or checkout, from functioning correctly.

The providers, purposes and lifetimes of the cookies currently in use are shown through our cookie-preference tool where available.

8. Marketing Communications

We may send marketing emails if you have subscribed, consented or if we are otherwise permitted to do so under applicable law.

You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting info@vitalight.eu.

Unsubscribing from marketing will not prevent us from sending transactional messages about an order, delivery, refund or customer-service request.

9. International Data Transfers

Some of our service providers may process personal data outside Ireland or the European Economic Area.

Where personal data is transferred internationally, we use safeguards required by law. These may include:

• A European Commission adequacy decision

• European Commission Standard Contractual Clauses

• Additional contractual, organisational or technical protections

Shopify and other service providers may process information in countries where they or their subcontractors operate.

10. Data Retention

We retain personal data only for as long as it is reasonably required for the purpose for which it was collected and to meet legal, accounting and regulatory requirements.

Order, payment and transaction records are generally retained for the period required under Irish tax and accounting law.

Customer-service correspondence is retained for as long as reasonably necessary to resolve the enquiry and maintain an appropriate record.

Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer required.

Cookie information is retained according to the duration of the relevant cookie or until you withdraw consent.

Information may be retained for longer where necessary to resolve a dispute, respond to a regulatory enquiry or establish, exercise or defend a legal claim.

11. Security

We use appropriate technical and organisational safeguards designed to protect personal data against unauthorised access, loss, alteration, disclosure or misuse.

No website or electronic transmission can be guaranteed to be completely secure. You should protect your account password and contact us if you believe your account or personal information has been compromised.

12. Your Data-Protection Rights

Subject to the conditions and exceptions contained in applicable law, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your data

• Request restriction of processing

• Object to processing based on legitimate interests

• Object to direct marketing

• Request transfer of data you provided to us

• Withdraw consent at any time

• Lodge a complaint with a data-protection authority

To exercise your rights, email info@vitalight.eu. We may need to verify your identity before completing a request.

13. Complaints

Vitalight is established in Ireland and is supervised by the Irish Data Protection Commission.

You may submit a complaint to:

Data Protection Commission
Website: www.dataprotection.ie

You may also contact the data-protection authority in the EU or EEA country where you live, work or believe an infringement occurred.

We encourage you to contact us first at info@vitalight.eu so that we have an opportunity to address your concern.

14. Children’s Privacy

Our website and products are not directed at children, and we do not knowingly collect personal data directly from children through the website.

If you believe that a child has provided personal data to us, please contact info@vitalight.eu.

15. Third-Party Links

Our website may contain links to websites operated by other organisations. Those organisations are responsible for their own privacy practices, and their privacy policies apply when you use their websites.

16. Changes to This Policy

We may update this policy when our services, providers or legal obligations change.

The latest version will be published on this page with an updated revision date. Where required by law, we will provide additional notice of significant changes.

17. Contact Us

For questions about this policy or how we use personal data, contact:

Jacaranda Consulting Limited, trading as Vitalight
Spiddal, Co. Galway
Ireland

Email: info@vitalight.eu
Phone: +353 83 018 4833