Refund policy

At Vitalight, we want you to feel confident in your purchase. This policy explains how to return a Photizo device or accessory and what to do if there is a problem with your order.

1. Changing Your Mind

You may cancel your online order within 14 calendar days of receiving it without giving a reason.

To cancel, email info@vitalight.eu within the 14-day period and include your name and order number.

After notifying us, you must return the product within a further 14 calendar days. We will provide the return address and instructions by email.

2. Condition of Returns

You may inspect the product as reasonably necessary to establish its nature, characteristics and functionality.

Returned products should be clean, undamaged and complete, with all supplied accessories, instructions and packaging included where reasonably possible.

Using a device for treatment goes beyond the inspection normally permitted when deciding whether to keep a product. Where permitted by law, we may reduce the refund to reflect any loss in value caused by treatment use, damage, missing accessories or handling beyond what was reasonably necessary.

3. Returning Your Order

Unless the product is faulty, damaged or incorrect, you are responsible for the return postage cost.

Products should be packaged securely and returned using a tracked service. Please retain your proof of postage until your return has been completed.

Vitalight cannot accept responsibility for a returned parcel until it has been received.

4. Faulty, Damaged or Incorrect Products

Please inspect your order when it arrives. If your product is faulty, damaged in transit or different from what you ordered, contact info@vitalight.eu as soon as possible.

Please provide your order number, a description of the issue and photographs or a short video where appropriate. We may ask you to complete basic troubleshooting so that we can identify and resolve the problem quickly.

Depending on the circumstances and your statutory rights, the appropriate remedy may include repair, replacement, a price reduction or a refund. Vitalight will cover reasonable return costs for faulty, damaged or incorrect products where required by law.

Your statutory rights under Irish consumer law are not affected by this policy.

5. Refunds

Once your return has been received and inspected, we will confirm the outcome by email.

Approved refunds will be issued to the original payment method. For a valid cancellation, this includes the product price and the cost of our least expensive standard delivery option. Additional charges for express or premium delivery are not refundable.

We may withhold the refund until we have received the returned product or you have supplied evidence that it was sent back, whichever occurs first.

Refunds will be processed without undue delay and within the timeframe required by law. Your bank or payment provider may need additional time to place the funds in your account.

6. Contact Details

Jacaranda Consulting Limited, trading as Vitalight
Spiddal, Co. Galway
Ireland

Email: info@vitalight.eu
Phone: +353 83 018 4833

To cancel an order, you may email us using the following wording:

“I wish to cancel my order under my 14-day right of withdrawal.

Name:
Order number:
Product:
Date received:
Address:”